Thingmagic Autonomous Configuration Tool Manual de usuario descargar pdf (Pagina 28)

Troubleshooting

Autonomous Configuration Tool v1.0 User Guide 28

Troubleshooting

See the Troubleshooting section of the ACT Help tab.

Collecting Diagnostic Data for ThingMagic Support

When experience problems connecting to readers or operating in autonomous mode it will

be necessary to gather the following information to help diagnose the problem. This

information will often be the first thing requested when reporting a problem to ThingMagic

support.

1. Reader Serial Number: See the 2d barcode label.

2. Firmware version shown in About

3. Any output data from the reader available.

4. Saved profile file of settings applied.

5. Physical Configuration: any details available about the number and types of

antennas connected, cables used, power supply, etc. and tags being used.

6. Environment: any details about the physical environment the reader is being

used/tested in. Temperature, humidity, vehicle mounted, office, etc.

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Thingmagic Autonomous Configuration Tool Manual de usuario Pagina 28